Yawar Baig & Associates™ is an Organizational Development Consulting company specializing in helping organizations achieve their goals by aligning their structure and business processes with their Core Ideology. Our core strength is in Leadership Development & Management Training and helping organizations to create greater commitment, build self-managed teams and helping Technical specialists with transition into Leadership and Management roles.
We specialize in Family Business Consulting, enabling the critical transition from being ‘Person-driven to becoming Process-driven’. We leverage our experience of working both in family businesses and global MNCs to show business families how to grow, yet stay together. We specialize in Performance Excellence, Leadership Development and Change Management.
Mirza Yawar Baig is the founder and President.
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I am so grateful that I am one of the ‘Innocents’. And I can still recall what it was like to lie in the sand of a riverbed on a dark night, looking up at the stars and wondering if what I was seeing was still there. I didn’t even have a wristwatch because those were rare and, in any case, I was too poor to afford one. Such beautiful days. I recollect this when today, thanks to big data my words are transmitted all over the world to places that I have never been to and probably never will. I have seen both worlds. My generation is a generation that straddles times and change. We have seen more fundamental change than both our predecessors and successors and we love it.
Try an experiment. Walk down a street that you usually walk down. Notice how it looks and try to remember the details. When you get to the end of the street or if it is a long street, then when you have walked a few hundred meters, turn around and look up the street you just walked down. How does it look? Does it look like it had been a few minutes ago when you walked down it? Or does it look different? This is a good way to understand how perspective is a factor of position. What you see depends on where you look at it from. The same principle holds in life.
Great customer service is about concern. It is about being genuinely concerned for the customer. It is about pride in your own operation and your own identity; wanting to be the best. It is about wanting to add value to people’s lives; about seeing value in serving. It is about being a shrewd businessperson; recognizing who pays you and ensuring that he/she is not just happy to do so but simply delighted that you are there to serve them. Great customer service is the only guarantee for survival and growth and the only insurance and hedge against bad times.
Customers don’t remember what you did. They remember how you made them feel. That is the key.
So, stand before your mirror and tell yourself, ‘I want to make a difference in someone’s life today.’