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Eulogy or Elegy

First the words;Eulogy: a speech or piece of writing that praises someone or something highly, especially a tribute to someone who has just died. Elegy: An elegy is a sad poem, usually written to praise and express sorrow for someone who is dead. But eulogies,...

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How to behave around snakes

Snakes have always had a fascination for us. We fear them, some people worship them, we hate them, and we kill them. Those who don’t do any of this and instead, appreciate them for what they are; rodent controllers, snake population controllers and just plain...

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How to behave around snakes

Snakes have always had a fascination for us. We fear them, some people worship them, we hate them, and we kill them. Those who don’t do any of this and instead, appreciate them for what they are; rodent controllers, snake population controllers and just plain law-abiding citizens with as much, if not more, right to be left alone in peace, than we do, are a rare breed. The reason is the prevailing ignorance about snakes and the proliferation of myths. Ignorance breeds myths and that leads to hatred. This is the basis of all stereotyping, demonization and violence; ignorance about the subject. Applies to all subjects, be they snakes or people.

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Learning how to learn

Learning and even more relearning, is a key survival skill as well as the single most important skill that any person can learn and continue to remain adept in, if he wants to be and remain successful throughout his life. I will tell you in a minute why I say that...

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Learning how to learn

Alvin Toffler, the author of ‘Future Shock’ said something very interesting. He said, “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” I want to begin with this quote as I consider it perhaps the most important for us to reflect on. I would disagree with only one thing in this quote; I wouldn’t say, ‘The illiterate of the 21st century’; I would say, ‘The illiterate of any time are those who cannot learn, unlearn and relearn.’ Curiosity, Conceptualization, Humility and Perseverance. These are the four key ingredients for the most important skill that we need to have and keep intact and practice all our lives; the ability to learn continuously.

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FIKR

Sometimes people ask me for the secret of success. We live in a world of fantasy where people want magic formulae for everything. Let me tell you the good news. It is not a secret, but it is a magic formula. Focus + Investment + Consistency. Works every time. ...Read...

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Three Fundamental Laws

Doing something well, once can be an accident. A fortunate one but still an accident. To do it well over and over is the meaning of quality. Expertise is repeatability. That happens with thoughtful practice. Not just practice. But thoughtful practice. Practice doesn’t make perfect. Practice makes permanent. Thoughtful practice makes perfect. Think about what you are doing. Ask yourself why you are doing it. Ask if there is a better way to do it. Don’t change the goal. That is the Core. Unchangeable. Everything else is changeable and can and should be changed in order to achieve the goal. Nothing must come in the way of achieving the goal. Not tradition, not habit, not convenience, not expense, or trouble, or backbreaking effort. Everything that is necessary to do to achieve the goal must be done. That will happen only if you question why you are doing what you are doing and do it thoughtfully. Not mechanically as a matter of habit. But consciously, thoughtfully and deliberately. Not once, but over and over again.

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When success is the problem

As Jiddu Krishnamurthi said, ‘ It is no measure of health to be well adjusted to a profoundly sick society.’ Problem definition is always easy. Solving it takes a lot of time, pain and investment. And that is usually another story. But somewhere there is a spark, alive and waiting for the chance to flame into a conflagration that has the power to light up the world.

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FIKR

Sometimes people ask me for the secret of success. We live in a world of fantasy where people want magic formulae for everything. Let me tell you the good news. It is not a secret, but it is a magic formula. Focus + Investment + Consistency. Works every time. I have...

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Success is the biggest danger

Success seems to breed fear of failure. This is a paradox, since success should really build confidence. It does that too, but what seems to happen over the years is that we become progressively more afraid of losing what we have created and our ability to take risks...

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Success is the biggest danger

Being passionate about what you do is absolutely essential for anyone who wants to be the best in their work. For me, this has never been a matter of choice but something that I have always held as inevitable. If I do something, then it must be the best that I can possibly do. Nothing less. If I am in a profession or job where I can’t really find it in myself to be passionate about it, then I need to change the job. Happiness is not doing less. It is to do the most that we can do. To maximize contribution. And that can only come through loving what you do. I am deliberately using a term which is not often used in a work context, love. That is why work produces stress. People who don’t love their work are stressed. People who love their work automatically get a sense of meaning from it and believe it is worthwhile. The more they do, the happier they are. They get stressed not with work, but with not having enough of it.

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Last of the ‘Innocents’

I am so grateful that I am one of the ‘Innocents’. And I can still recall what it was like to lie in the sand of a riverbed on a dark night, looking up at the stars and wondering if what I was seeing was still there. I didn’t even have a wristwatch because those were rare and, in any case, I was too poor to afford one. Such beautiful days. I recollect this when today, thanks to big data my words are transmitted all over the world to places that I have never been to and probably never will. I have seen both worlds. My generation is a generation that straddles times and change. We have seen more fundamental change than both our predecessors and successors and we love it.

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See with ‘THEIR’ eyes

Try an experiment. Walk down a street that you usually walk down. Notice how it looks and try to remember the details. When you get to the end of the street or if it is a long street, then when you have walked a few hundred meters, turn around and look up the street you just walked down. How does it look? Does it look like it had been a few minutes ago when you walked down it? Or does it look different? This is a good way to understand how perspective is a factor of position. What you see depends on where you look at it from. The same principle holds in life.

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Customer Service? Who is she?

Great customer service is about concern. It is about being genuinely concerned for the customer. It is about pride in your own operation and your own identity; wanting to be the best. It is about wanting to add value to people’s lives; about seeing value in serving. It is about being a shrewd businessperson; recognizing who pays you and ensuring that he/she is not just happy to do so but simply delighted that you are there to serve them. Great customer service is the only guarantee for survival and growth and the only insurance and hedge against bad times.

Customers don’t remember what you did. They remember how you made them feel. That is the key.

So, stand before your mirror and tell yourself, ‘I want to make a difference in someone’s life today.’

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How to kill loneliness before it kills you

First, when they tell you that age in a number and that it is all in the mind, believe me, it is true. You are as old as you allow yourself to feel. This is not a pep talk. This is fact. I am 63 and I know what I am saying. It is your call. Pick a number.

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What’s your Worth?

I am not against economic development. I am against giving it precedence over honor, truthfulness and integrity. After all, if we do that, then what’s wrong with drug dealing, stealing, bribing, human trafficking and a plethora of ways to make money? It is only truthfulness, the sense of right and wrong, virtue and sin that is the demarcating line between what is honorable and what is not. Al Capone was an entrepreneur, wasn’t he? So is Bill Gates. Is there a difference? Who would you like to be? If I break my word once, then what value does my promise have in the future? It takes a lifetime to build trust but to destroy it, all it takes is one instant. Take an expensive crystal vase and drop it on a stone floor. As it shatters into a thousand pieces, you will perhaps understand what I mean by keeping and breaking promises.

As Mikel Harry said, ‘If you want to see what people value, see what they measure.’ Let us ask ourselves, what do we measure? Not just pay lip service to. But measure because we value it.

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Try

Judgement by Anonymous

Before God’s footstool to confess
A poor soul knelt, and bowed his head;
“I failed,” he cried. The Master said,
“Thou didst thy best—that is success!”

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Loneliness Kills

Life has now come full circle for our generation. We, who left our homes, cultures, countries and families and lived and worked in alien environments. It is now time to consider our own relevance to the next generation. Do they need us? Can we communicate with them? Do they understand us, and do we understand them? Are their any real connections between us apart from the fact that we share genes? Genes have no feelings; we do. What will happen to us when we sit in the chairs that our parents spent their last hours of life in, staring at blank walls? I realize that perhaps I am being a bit over-dramatic but better to be prepared than to be sorry. What is the solution?

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Leadership is a Personal Choice – Podcast

This is a new initiative that I started this week. Leadership is a Personal Choice. It will be available on Google Podcasts (Android) also. Please listen to the introduction first which tells you what this is all about and what I am trying to persuade you to do. Then listen to the first episode, Differentiate. This and more to come, are the essence and extract of my own experience as a Leadership Development expert, gained over 35 years, on 3 continents, working with people of multiple races, religions, communities and nationalities.

This is my tribute to all those who contributed to my growth, all those who taught me life lessons and gave me opportunities to prove myself. All those who challenged me, stood by me, refused to accept anything but the best and who appreciated what I did. What I do today is because of what they did for me. Some of them have passed on. Others are still in my life and I thank Allahﷻ for both. They are too many for me to name and some wouldn’t like to be named. But I salute every one of them and they live in my heart.

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Differentiate

If you asked me to tell you in one word; only one word, the secret of success, I would say, “Differentiate.” Differentiation is to stand out. Not blend in. Incidentally that is also how I define leadership. Nobody understands this better than Apple. Or Coke for that matter. And that is why these brands inspire loyalty that seems extreme and even absurd to others. But it is neither. It translates into a totally loyal customer base which is money in the bank and make Apple and Coke the most valuable brands in the world.

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