YAWAR BAIG & ASSOCIATES

Opening the world, one mind at a time.

Yawar Baig & Associates™ is an Organizational Development Consulting company specializing in helping organizations achieve their goals by aligning their structure and business processes with their Core Ideology. Our core strength is in Leadership Development & Management Training and helping organizations to create greater commitment, build self-managed teams and helping Technical specialists with transition into Leadership and Management roles.

We specialize in Family Business Consulting, enabling the critical transition from being ‘Person-driven to becoming Process-driven’. We leverage our experience of working both in family businesses and global MNCs to show business families how to grow, yet stay together. We specialize in Performance Excellence, Leadership Development and Change Management.

Mirza Yawar Baig is the founder and President.

Latest from the Blog

Of Butlers and other superior life forms

Our servants in the plantations were wonderful people. Many were old hand downs from the British planters who had trained them in their ways. Some had special attitudes inherited from the British, who they imitated faithfully.

The pecking order of servants was very strict. At the top was the Butler. He was cook, waiter, and until you got married, the valet; all rolled into one. He would cook your meal – usually to his own satisfaction. He would serve you at table; supervise those who took care of your clothes, house, car, and garden. He would more often than not iron your clothes himself and would cook some of the special things, especially the puddings. He would ensure that there was always soap in the dish and that the towels in the bathroom were always freshly laundered. He made sure that there were always flowers arranged in every room. Some butlers were excellent artists at arranging flowers, having learned these and other skills including cooking European meals from the wives of British planters. Most useful for us of course.

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Change the language

Secularism is the other side of the coin from Hindutva or any other religious extremist ideology for that matter. This is how the language is being controlled by calling it ‘Sikularism’ for example and all its other permutations. In this way the discussion is kept in the ambit of religion instead of taking it into the ambit of governance. A government is elected to govern. That is the only basis on which it should be judged. Its religious ideology is immaterial. Its performance as a government is not. We have a nation with a robust constitution and legal system. But we have huge problems of poverty, unemployment, safety & security, total breakdown of law enforcement, legalized corruption and blatant oppression. We have reached a breaking point where if these issues are not addressed we will implode and disintegrate as a nation. None of these things have to do with Muslims.

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Making the difference through Customer Service

Customer service is about customers, not about the content, technology or industry in which those customers operate. This is a very important thing to understand and accept if one is not to fall into the trap of feeling that somehow our own industry is so unique that the lessons learnt in the airline, hotel, BPO, IT or hospital businesses are not applicable to us. If we deal with people, lessons learnt in any industry that have to do with people, apply to us and we would be very foolish to ignore them. Customers and people and people think holistically. When we experience bad service on board a plane we compare it quite happily (albeit sometimes unconsciously) to the overall service standard that we are used to in our own environment and feel proportionately bad about it. If we come from a country like Singapore where the quality of service is generally very superior, we will tend to feel highly dissatisfied with bad service. But someone who comes from another country where service standards are generally pretty low, they may find the same service to be acceptable because their expectations are so low to begin with. When experiencing on-board in-flight service, we don’t compare it only to our experience on other airlines. Even people who are flying for the first time feel dissatisfied with poor service. So, lessons are transferable.

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