-
Customer Service? Who is she?
Great customer service is about concern. It is about being genuinely concerned for the customer. It is about pride in your own operation and your own identity; wanting to be the best. It is about wanting to add value to people’s lives; about seeing value in serving. It is about being a shrewd businessperson; recognizing…
-
Tomorrow also has only 24 hours
Good intentions are not a substitute for systematic action. Neither is enthusiasm a substitute for discipline. Noise is different from music We all have the same 24 hours and no, tomorrow won’t have more. All tomorrows have only 24 hours. ‘Tomorrow I’ll have more time,’ is the biggest self- deception line of all time. The…