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How can I become an organizational consultant?
Constantly update your knowledge and experience. Admit a mistake if you make it and show how you learned from it. Don’t make excuses or try to shift the blame to someone else. Honesty always pays. Honesty is critical to building credibility which is the lifeblood of consulting. Without credibility you are nothing and will never…
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Your customers build your brand – Not you
Whether you are a taxi driver or the Chairperson of a global corporation, the rule is the same – do what you are passionate about and do it to a level of excellence consistently. That is your brand, and your customers will take it to the world.
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Give me happiness
Let us carry on the fight. Let us pledge to fight all hatred, all discrimination, all racism, all apartheid, no matter where it exists. All hatred is fire. All fire burns and the result is always ash. Say this loudly, clearly, and always. Say it especially if you are the only one saying it. Because…
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Of Butlers and other superior life forms
One cardinal fact of plantation life always took its toll – nothing in planting life was private. If you took a bribe, its exact amount, who gave it, and for what, was the subject of much conversation in the bazaar. If you refused to be corrupt and lived a life of honesty, that also became…
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Turkish Delight
There are four things that I have learnt in building a leadership consulting practice across the globe that are related to Customer Service. They are: The customer is not always right but the customer is always the customer. All rules related to customers must be clearly for the customer’s benefit. Good recovery after service failure…
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DIFFERENTIATE!!
There’s no such thing as too much when it comes to setting life goals. Nobody knows the best that he can do. Limits are only in the mind. Differentiate on the basis of the only thing which counts – Quality. Be the best in the world at what you do. Forget everything else – just…