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For he was a man
I learnt, very practically, that the best way to make progress was to develop a relationship based on sincerity as that would be the only thing that you could count on, especially in hard times. I remember how Nick Adams used to put it. He’d say, “A relationship is like a bank account. You only…
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First-time Manager
Vision is to be able to see that which doesn’t exist. Anticipation is the key which is not difficult to achieve if you do some scenario planning.
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Turkish Delight
There are four things that I have learnt in building a leadership consulting practice across the globe that are related to Customer Service. They are: The customer is not always right but the customer is always the customer. All rules related to customers must be clearly for the customer’s benefit. Good recovery after service failure…