WHERE ARE THE LEADERS?
Today as we protest against racism in America, let us remember that we are against all racism. Let us remember that our stance is noble. Our stand is life giving and life confirming. In America today, all people of all races are standing together to give the message loud and clear that enough is enough. We reject arrogance. We reject racism. We reject discrimination irrespective of its basis, because we believe in the equality of all humankind. We believe in the right to dignity and respect that every human being is entitled to.
The world AC (After Corona) will be the beginning of an Age of Entrepreneurship. A world where working from home and being self-employed will become more and more popular. Large corporations have learnt the lesson from the Covid lockdowns that people need not come to a central place to work. They can work well at equal or more efficiency from home. That means huge potential savings for the corporation in overheads, capital investment in buildings and infrastructure, taxes, insurance and many other ways. All this will have huge repercussions in the real estate, capital and insurance markets. Corporations have learnt the joy of outsourcing as we have seen in the case of Amazon Prime delivery. Intelligent corporation managements will invest in local entrepreneurs by providing training in setting up businesses and running them efficiently, quality assurance, cheap funding and buy-back agreements. They will realize that their own margins will benefit by developing entrepreneurship and strengthening local societies. We will see major changes in how work is done, supervised, and paid for. We will see an age of greater collaboration and genuine partnership across national boundaries. We will see a world of greater trust and collaboration and mutual learning and sharing of resources and well-being.
Remember that the world of selling is the world of words. Not deception, but palatable truth. Unpalatable truth is equally truthful but not equally edible. Craft words thoughtfully and take brutal feedback from others about what you crafted. Being married to your words is suicide. The key is not experience but how you can use it to help others. Don’t leave that to the customer to figure out. Spell it out for him. Not because he is stupid, but because the need is yours. Don’t tell him what you used to do but how you can help him and how that will benefit him. That will mean knowing his business sometimes better than he does himself. Certainly, in terms of an overview from the outside. That is your key differentiator because perspective is a function of distance. Leverage it and show him how it works.
Never compromise your integrity. Remember that your client is not the one who feeds you and the One who feeds you doesn’t lack resources. So never do anything which is against your beliefs and values. Have the highest values and live by them. That is the biggest incentive in my view of being an independent consultant – that you can afford to live by your values. And guess what? Not only will you never starve but you will gain a huge amount of respect in the market which you can’t buy even if you wanted to.
My friend since 1994, Carla Fischer, posted a picture of a GE Appliances Blender on LinkedIn with the caption: My parents were given this GE blender 58 years ago as a wedding gift. Today, it made my protein shake like a charm. As we lay Jack Welch to rest this week, I...
Have you ever seen an eagle take a duck in flight? Or a leopard bring down a wildebeest running with his herd? Or Rafael Nadal return a serve? They all have one thing in common and that is FOCUS. You may be impressed by the fact that these three are focusing on their...
I learnt, very practically, that the best way to make progress was to develop a relationship based on sincerity as that would be the only thing that you could count on, especially in hard times. I remember how Nick Adams used to put it. He’d say, “A relationship is like a bank account. You only have in it, what you put in. And when you need to draw on it, you only have as much as you put in.” That is one of the lessons I learnt in my life and which has stayed with me all these years.
I want to begin by saying that today I am truly proud that my nation, India, is still a democracy and that we the people of India are people with courage and the willingness to stand up for each other. Frankly, going by our recent history and the rapid polarization of our society and proliferation of hate speech and hate politics, I never thought I would see the day when Hindus, Sikhs and Christians would stand shoulder to shoulder with their Muslim brothers and sisters to protect them and their rights. Truly it is said that injustice can’t be removed until those who are not affected by it are willing to stand up against it. Injustice to one is injustice to all. The people of India have demonstrated that they are willing to stand against injustice even when it doesn’t affect some of them directly. The biggest and most powerful message in all this is that it is our youth, students in our universities who have taken the lead and shown us the way to go. This message is primarily addressed to them, to students, to youth, to the millennials and their children. Because the future is theirs.
The question is, ‘Do you want the building, or do you want to be on the façade?’ Get ready to go into the ground like the rocks in the foundation for the building to be built over you. Nobody will know you lived except the One who created you. And that’s enough. Or get ready to spend the rest of your lives as slaves. The future is yours, not ours. Make of it whatever you wish, because you are going to live in it. You and your children.
The best thing in life is to start your career under a hard taskmaster. Anyone can teach you what to do. But hard taskmasters teach you standards. That is the biggest favor that anyone can do for you. Mentoring is perhaps the single most powerful evidence of love that one can wish for. The mentor is sharing his hard-earned life experience to teach you lessons that will help you all your life. And you get to learn those lessons relatively free of cost. I say ‘relatively’ because there is always a token cost to pay, but that goes with the territory and adds value because you can appreciate that you got something worthwhile.
Attitude change can’t be enforced – it must be inspired. Attitude is at the root of everything. Attitude decides whether we will succeed or fail. Whether when in difficulty, even that which seems to be life threatening, if we will survive or perish. Attitude decides if when hit by life (or by someone) we stay down or get up. And how many times we get up. And what the result of getting up every time we fall, will be. Attitude, not wealth, dictates happiness. If you don’t believe me, watch slum children leaping into pools of rainwater after the first rains. Do they look happy? Then go and watch your children, who will most likely be complaining about the rain. And ask yourself, “Who has more wealth?” I know that is a dumb question, but then to decide to remain dumb is an attitude issue. To decide to remain blind, even though we have eyes is an attitude issue. To witness a crime in progress and to decide to take a video to post on Instagram, instead of taking action to prevent the crime or to help the victim, is a matter of attitude.
The biggest problem with teachers is that they teach. That is the root cause of all ignorance. That is why I titled this essay, ‘O! Teacher, stop teaching.’ Start discovering, learning, enjoying. Start appreciating that the child is the best thing that happened to you and every single day try to become the best thing that happens to him or her. Teaching is about asking questions – and teaching them to ask questions. The teacher who gives answers has failed. So never do that. Teaching is about keeping the excitement of learning alive all lifelong.
Alvin Toffler, the author of ‘Future Shock’ said something very interesting. He said, “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” I want to begin with this quote as I consider it perhaps the most important for us to reflect on. I would disagree with only one thing in this quote; I wouldn’t say, ‘The illiterate of the 21st century’; I would say, ‘The illiterate of any time are those who cannot learn, unlearn and relearn.’ Curiosity, Conceptualization, Humility and Perseverance. These are the four key ingredients for the most important skill that we need to have and keep intact and practice all our lives; the ability to learn continuously.
Doing something well, once can be an accident. A fortunate one but still an accident. To do it well over and over is the meaning of quality. Expertise is repeatability. That happens with thoughtful practice. Not just practice. But thoughtful practice. Practice doesn’t make perfect. Practice makes permanent. Thoughtful practice makes perfect. Think about what you are doing. Ask yourself why you are doing it. Ask if there is a better way to do it. Don’t change the goal. That is the Core. Unchangeable. Everything else is changeable and can and should be changed in order to achieve the goal. Nothing must come in the way of achieving the goal. Not tradition, not habit, not convenience, not expense, or trouble, or backbreaking effort. Everything that is necessary to do to achieve the goal must be done. That will happen only if you question why you are doing what you are doing and do it thoughtfully. Not mechanically as a matter of habit. But consciously, thoughtfully and deliberately. Not once, but over and over again.
As Jiddu Krishnamurthi said, ‘ It is no measure of health to be well adjusted to a profoundly sick society.’ Problem definition is always easy. Solving it takes a lot of time, pain and investment. And that is usually another story. But somewhere there is a spark, alive and waiting for the chance to flame into a conflagration that has the power to light up the world.
Sometimes people ask me for the secret of success. We live in a world of fantasy where people want magic formulae for everything. Let me tell you the good news. It is not a secret, but it is a magic formula. Focus + Investment + Consistency. Works every time. I have...
Being passionate about what you do is absolutely essential for anyone who wants to be the best in their work. For me, this has never been a matter of choice but something that I have always held as inevitable. If I do something, then it must be the best that I can possibly do. Nothing less. If I am in a profession or job where I can’t really find it in myself to be passionate about it, then I need to change the job. Happiness is not doing less. It is to do the most that we can do. To maximize contribution. And that can only come through loving what you do. I am deliberately using a term which is not often used in a work context, love. That is why work produces stress. People who don’t love their work are stressed. People who love their work automatically get a sense of meaning from it and believe it is worthwhile. The more they do, the happier they are. They get stressed not with work, but with not having enough of it.
Try an experiment. Walk down a street that you usually walk down. Notice how it looks and try to remember the details. When you get to the end of the street or if it is a long street, then when you have walked a few hundred meters, turn around and look up the street you just walked down. How does it look? Does it look like it had been a few minutes ago when you walked down it? Or does it look different? This is a good way to understand how perspective is a factor of position. What you see depends on where you look at it from. The same principle holds in life.
Great customer service is about concern. It is about being genuinely concerned for the customer. It is about pride in your own operation and your own identity; wanting to be the best. It is about wanting to add value to people’s lives; about seeing value in serving. It is about being a shrewd businessperson; recognizing who pays you and ensuring that he/she is not just happy to do so but simply delighted that you are there to serve them. Great customer service is the only guarantee for survival and growth and the only insurance and hedge against bad times.
Customers don’t remember what you did. They remember how you made them feel. That is the key.
So, stand before your mirror and tell yourself, ‘I want to make a difference in someone’s life today.’
I am not against economic development. I am against giving it precedence over honor, truthfulness and integrity. After all, if we do that, then what’s wrong with drug dealing, stealing, bribing, human trafficking and a plethora of ways to make money? It is only truthfulness, the sense of right and wrong, virtue and sin that is the demarcating line between what is honorable and what is not. Al Capone was an entrepreneur, wasn’t he? So is Bill Gates. Is there a difference? Who would you like to be? If I break my word once, then what value does my promise have in the future? It takes a lifetime to build trust but to destroy it, all it takes is one instant. Take an expensive crystal vase and drop it on a stone floor. As it shatters into a thousand pieces, you will perhaps understand what I mean by keeping and breaking promises.
As Mikel Harry said, ‘If you want to see what people value, see what they measure.’ Let us ask ourselves, what do we measure? Not just pay lip service to. But measure because we value it.
Judgement by Anonymous
Before God’s footstool to confess
A poor soul knelt, and bowed his head;
“I failed,” he cried. The Master said,
“Thou didst thy best—that is success!”
This is a new initiative that I started this week. Leadership is a Personal Choice. It will be available on Google Podcasts (Android) also. Please listen to the introduction first which tells you what this is all about and what I am trying to persuade you to do. Then listen to the first episode, Differentiate. This and more to come, are the essence and extract of my own experience as a Leadership Development expert, gained over 35 years, on 3 continents, working with people of multiple races, religions, communities and nationalities.
This is my tribute to all those who contributed to my growth, all those who taught me life lessons and gave me opportunities to prove myself. All those who challenged me, stood by me, refused to accept anything but the best and who appreciated what I did. What I do today is because of what they did for me. Some of them have passed on. Others are still in my life and I thank Allahﷻ for both. They are too many for me to name and some wouldn’t like to be named. But I salute every one of them and they live in my heart.