WHERE ARE THE LEADERS?
Alvin Toffler, the author of ‘Future Shock’ said something very interesting. He said, “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” I want to begin with this quote as I consider it perhaps the most important for us to reflect on. I would disagree with only one thing in this quote; I wouldn’t say, ‘The illiterate of the 21st century’; I would say, ‘The illiterate of any time are those who cannot learn, unlearn and relearn.’ Curiosity, Conceptualization, Humility and Perseverance. These are the four key ingredients for the most important skill that we need to have and keep intact and practice all our lives; the ability to learn continuously.read more
Doing something well, once can be an accident. A fortunate one but still an accident. To do it well over and over is the meaning of quality. Expertise is repeatability. That happens with thoughtful practice. Not just practice. But thoughtful practice. Practice doesn’t make perfect. Practice makes permanent. Thoughtful practice makes perfect. Think about what you are doing. Ask yourself why you are doing it. Ask if there is a better way to do it. Don’t change the goal. That is the Core. Unchangeable. Everything else is changeable and can and should be changed in order to achieve the goal. Nothing must come in the way of achieving the goal. Not tradition, not habit, not convenience, not expense, or trouble, or backbreaking effort. Everything that is necessary to do to achieve the goal must be done. That will happen only if you question why you are doing what you are doing and do it thoughtfully. Not mechanically as a matter of habit. But consciously, thoughtfully and deliberately. Not once, but over and over again.read more
As Jiddu Krishnamurthi said, ‘ It is no measure of health to be well adjusted to a profoundly sick society.’ Problem definition is always easy. Solving it takes a lot of time, pain and investment. And that is usually another story. But somewhere there is a spark, alive and waiting for the chance to flame into a conflagration that has the power to light up the world.read more
Sometimes people ask me for the secret of success. We live in a world of fantasy where people want magic formulae for everything. Let me tell you the good news. It is not a secret, but it is a magic formula. Focus + Investment + Consistency. Works every time. I have...read more
Being passionate about what you do is absolutely essential for anyone who wants to be the best in their work. For me, this has never been a matter of choice but something that I have always held as inevitable. If I do something, then it must be the best that I can possibly do. Nothing less. If I am in a profession or job where I can’t really find it in myself to be passionate about it, then I need to change the job. Happiness is not doing less. It is to do the most that we can do. To maximize contribution. And that can only come through loving what you do. I am deliberately using a term which is not often used in a work context, love. That is why work produces stress. People who don’t love their work are stressed. People who love their work automatically get a sense of meaning from it and believe it is worthwhile. The more they do, the happier they are. They get stressed not with work, but with not having enough of it.read more
Try an experiment. Walk down a street that you usually walk down. Notice how it looks and try to remember the details. When you get to the end of the street or if it is a long street, then when you have walked a few hundred meters, turn around and look up the street you just walked down. How does it look? Does it look like it had been a few minutes ago when you walked down it? Or does it look different? This is a good way to understand how perspective is a factor of position. What you see depends on where you look at it from. The same principle holds in life.read more
Great customer service is about concern. It is about being genuinely concerned for the customer. It is about pride in your own operation and your own identity; wanting to be the best. It is about wanting to add value to people’s lives; about seeing value in serving. It is about being a shrewd businessperson; recognizing who pays you and ensuring that he/she is not just happy to do so but simply delighted that you are there to serve them. Great customer service is the only guarantee for survival and growth and the only insurance and hedge against bad times.
Customers don’t remember what you did. They remember how you made them feel. That is the key.
So, stand before your mirror and tell yourself, ‘I want to make a difference in someone’s life today.’read more
I am not against economic development. I am against giving it precedence over honor, truthfulness and integrity. After all, if we do that, then what’s wrong with drug dealing, stealing, bribing, human trafficking and a plethora of ways to make money? It is only truthfulness, the sense of right and wrong, virtue and sin that is the demarcating line between what is honorable and what is not. Al Capone was an entrepreneur, wasn’t he? So is Bill Gates. Is there a difference? Who would you like to be? If I break my word once, then what value does my promise have in the future? It takes a lifetime to build trust but to destroy it, all it takes is one instant. Take an expensive crystal vase and drop it on a stone floor. As it shatters into a thousand pieces, you will perhaps understand what I mean by keeping and breaking promises.
As Mikel Harry said, ‘If you want to see what people value, see what they measure.’ Let us ask ourselves, what do we measure? Not just pay lip service to. But measure because we value it.read more
Judgement by Anonymous
Before God’s footstool to confess
A poor soul knelt, and bowed his head;
“I failed,” he cried. The Master said,
“Thou didst thy best—that is success!”
This is a new initiative that I started this week. Leadership is a Personal Choice. It will be available on Google Podcasts (Android) also. Please listen to the introduction first which tells you what this is all about and what I am trying to persuade you to do. Then listen to the first episode, Differentiate. This and more to come, are the essence and extract of my own experience as a Leadership Development expert, gained over 35 years, on 3 continents, working with people of multiple races, religions, communities and nationalities.
This is my tribute to all those who contributed to my growth, all those who taught me life lessons and gave me opportunities to prove myself. All those who challenged me, stood by me, refused to accept anything but the best and who appreciated what I did. What I do today is because of what they did for me. Some of them have passed on. Others are still in my life and I thank Allahﷻ for both. They are too many for me to name and some wouldn’t like to be named. But I salute every one of them and they live in my heart.read more
If you asked me to tell you in one word; only one word, the secret of success, I would say, “Differentiate.” Differentiation is to stand out. Not blend in. Incidentally that is also how I define leadership. Nobody understands this better than Apple. Or Coke for that matter. And that is why these brands inspire loyalty that seems extreme and even absurd to others. But it is neither. It translates into a totally loyal customer base which is money in the bank and make Apple and Coke the most valuable brands in the world.read more
My name is Yawar Baig. Mirza Yawar Baig. My motto is, “I will not allow what is not in my control to prevent me from doing what is, in my control.’ My mission is, “Opening the world, one mind at a time.” Welcome to our channel, “Leadership is a Personal Choice.”...read more
Attitude is at the root of everything. Attitude decides whether we will succeed or fail. Whether when in difficulty, even that which seems to be life threatening, if we will survive or perish. Attitude decides if when hit by life (or by someone) we stay down or get up. And how many times we get up. And what the result of getting up every time we fall, will be. Attitude, not wealth, dictates happiness. If you don’t believe me, watch slum children leaping into pools of rainwater after the first rains. Do they look happy? Then go and watch your children, who will most likely be complaining about the rain. And ask yourself, “Who has more wealth?” I know that is a dumb question, but then to decide to remain dumb is an attitude issue. To decide to remain blind, even though we have eyes is an attitude issue. To witness a crime in progress and to decide to take a video to post on Instagram, instead of taking action to prevent the crime or to help the victim, is a matter of attitude. Satisfaction, gratitude, ambition, courage, compassion are all attitudes. So also, are their opposites. And each one has an impact on our life.read more
This is my attempt at trying to learn some lessons from history. Let me warn you in advance that if any analysis is to make meaning or prove useful, it must be divorced from emotion. I know that many of my readers, indeed I myself, can think of many excuses for what Morsi did and explain each action away by seeking refuge behind ‘good intentions’, ‘commitment to Islam’, ‘personal piety of Morsi’ and so on. That would be totally counterproductive. The issue here is not how the supporters of Morsi see his decisions or the actions of his party, but how others did and do. It was that which brought about the tragic events leading to the reinstatement of dictatorship and the death of Morsi and hundreds of his followers. Surely, that is a sacrifice which should be enough for us to ask some tough questions and face some unpleasant facts.read more
The 80’s sound like ancient history today in 2019 going on the magic number 2020. What do we have today? Hatred. We hate each other and that sells, that gets you elected, that gets you followers, it is chic, it is fashionable, and it works. That is the only thing that counts. So, our world has shrunk. We meet people like ourselves, who talk like we do, eat what we eat, like what we like and dislike what we dislike. We hate the same people and in each other’s rhetoric, we find solace. We live in our echo chamber and that has become our world. There are those among us who were born in this echo chamber. They don’t know anything else. But there are those who were born and lived in a world that was very different from this one. A world where there were no echo chambers, like there were no mobile phones, laptops, social media and even television. A world that was real. Today in our echo chamber, we sometimes ask ourselves this question, “What happened to that world?” Then we correct ourselves and ask, “What did we do to it?”read more
What is the solution? For a solution we must find and implement if we are not all to be consumed in the forest fire that we lighted or allowed to be lighted while we watched. The first part of the solution is to reject every ideology that teaches that you are either superior or inferior because of the accident of birth. All such ideologies of being the ‘chosen of god’, are an insult to humanity and God. All such ideologies are false, dangerous and destructive and must be trashed. For the record as far as my own religion, Islam is concerned, let me quote from the sermon of the Prophet Muhammad(S) during his last Hajj where he said, “All mankind is from Adam and Eve, an Arab has no superiority over a non-Arab nor does a non-Arab have any superiority over an Arab. A white (person) has no superiority over a black, nor does a black (person) have any superiority over a white; except by piety and good action.” Now that is clear enough and needs no elaboration. We are all equal in our humanity and the only measure of goodness is the goodness we spread around us.read more
Those who were killed in Sri Lanka were my dear ones, because anyone who is killed because of his/her religion, race or nationality is my dear one. So, I will speak. I will raise my voice. And I will do it, even if I am alone. Especially if I am alone. It is very important that we speak out. The time for silence is over. The time for action is here. If not me, then who? If not now, then when?read more
Two lessons from this incident; the importance of building a good case and the importance of putting it in a way that makes sense to the listener from his perspective. ‘What’s in it for me?’ is a tune that everyone listens to. It’s about speaking the truth but doing it in a way that makes sense to the listener in ways that are important to him.read more
My friend asked me a question; Where are the statesmen? Where have they all gone? For the sake of some clarity, I defined statesmen as people who were highly respected for their integrity, were highly ethical and moral and showed long-term vision for their people and...read more
We need to get out of our safe little nests and speak out against those who seek to use hatred to divide us so that they can benefit. We must speak out against all hatred, no matter who it is directed against. Antisemitism is as wrong as Islamophobia or any other form of hatred. Not less or more. But equal. This means it must be condemned equally. Those who seek to promote it must be rejected, lambasted and castigated. Whoever they may be. Without exception.
We must send the snakes of hatred, racism, fascism back into their holes. We must recognize the obscenity of hate speech and be ashamed of it. It is time to speak up. We must show our support for justice, compassion, mutual respect and human dignity at the ballot boxes. We must hold the media accountable for fanning the flames of hatred and for giving hate speakers and xenophobia mongers, public platforms from which to propagate their venomous ideologies.read more