WHERE ARE THE LEADERS?

Customer Service? Who is she?

Great customer service is about concern. It is about being genuinely concerned for the customer. It is about pride in your own operation and your own identity; wanting to be the best. It is about wanting to add value to people’s lives; about seeing value in serving. It is about being a shrewd businessperson; recognizing who pays you and ensuring that he/she is not just happy to do so but simply delighted that you are there to serve them. Great customer service is the only guarantee for survival and growth and the only insurance and hedge against bad times.

Customers don’t remember what you did. They remember how you made them feel. That is the key.

So, stand before your mirror and tell yourself, ‘I want to make a difference in someone’s life today.’

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What’s your Worth?

I am not against economic development. I am against giving it precedence over honor, truthfulness and integrity. After all, if we do that, then what’s wrong with drug dealing, stealing, bribing, human trafficking and a plethora of ways to make money? It is only truthfulness, the sense of right and wrong, virtue and sin that is the demarcating line between what is honorable and what is not. Al Capone was an entrepreneur, wasn’t he? So is Bill Gates. Is there a difference? Who would you like to be? If I break my word once, then what value does my promise have in the future? It takes a lifetime to build trust but to destroy it, all it takes is one instant. Take an expensive crystal vase and drop it on a stone floor. As it shatters into a thousand pieces, you will perhaps understand what I mean by keeping and breaking promises.

As Mikel Harry said, ‘If you want to see what people value, see what they measure.’ Let us ask ourselves, what do we measure? Not just pay lip service to. But measure because we value it.

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Try

Judgement by Anonymous

Before God’s footstool to confess
A poor soul knelt, and bowed his head;
“I failed,” he cried. The Master said,
“Thou didst thy best—that is success!”

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Leadership is a Personal Choice – Podcast

This is a new initiative that I started this week. Leadership is a Personal Choice. It will be available on Google Podcasts (Android) also. Please listen to the introduction first which tells you what this is all about and what I am trying to persuade you to do. Then listen to the first episode, Differentiate. This and more to come, are the essence and extract of my own experience as a Leadership Development expert, gained over 35 years, on 3 continents, working with people of multiple races, religions, communities and nationalities.

This is my tribute to all those who contributed to my growth, all those who taught me life lessons and gave me opportunities to prove myself. All those who challenged me, stood by me, refused to accept anything but the best and who appreciated what I did. What I do today is because of what they did for me. Some of them have passed on. Others are still in my life and I thank Allahﷻ for both. They are too many for me to name and some wouldn’t like to be named. But I salute every one of them and they live in my heart.

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Differentiate

If you asked me to tell you in one word; only one word, the secret of success, I would say, “Differentiate.” Differentiation is to stand out. Not blend in. Incidentally that is also how I define leadership. Nobody understands this better than Apple. Or Coke for that matter. And that is why these brands inspire loyalty that seems extreme and even absurd to others. But it is neither. It translates into a totally loyal customer base which is money in the bank and make Apple and Coke the most valuable brands in the world.

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Leadership is a Personal Choice – Introduction

My name is Yawar Baig. Mirza Yawar Baig. My motto is, “I will not allow what is not in my control to prevent me from doing what is, in my control.’ My mission is, “Opening the world, one mind at a time.” Welcome to our channel, “Leadership is a Personal Choice.”...

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See with ‘THEIR’ eyes

Try an experiment. Walk down a street that you usually walk down. Notice how it looks and try to remember the details. When you get to the end of the street or if it is a long street, then when you have walked a few hundred meters, turn around and look up the street you just walked down. How does it look? Does it look like it had been a few minutes ago when you walked down it? Or does it look different? This is a good way to understand how perspective is a factor of position. What you see depends on where you look at it from. The same principle holds in life.

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Attitude

Attitude is at the root of everything. Attitude decides whether we will succeed or fail. Whether when in difficulty, even that which seems to be life threatening, if we will survive or perish. Attitude decides if when hit by life (or by someone) we stay down or get up. And how many times we get up. And what the result of getting up every time we fall, will be. Attitude, not wealth, dictates happiness. If you don’t believe me, watch slum children leaping into pools of rainwater after the first rains. Do they look happy? Then go and watch your children, who will most likely be complaining about the rain. And ask yourself, “Who has more wealth?” I know that is a dumb question, but then to decide to remain dumb is an attitude issue. To decide to remain blind, even though we have eyes is an attitude issue. To witness a crime in progress and to decide to take a video to post on Instagram, instead of taking action to prevent the crime or to help the victim, is a matter of attitude. Satisfaction, gratitude, ambition, courage, compassion are all attitudes. So also, are their opposites. And each one has an impact on our life.

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Learning from Life – Morsi

This is my attempt at trying to learn some lessons from history. Let me warn you in advance that if any analysis is to make meaning or prove useful, it must be divorced from emotion. I know that many of my readers, indeed I myself, can think of many excuses for what Morsi did and explain each action away by seeking refuge behind ‘good intentions’, ‘commitment to Islam’, ‘personal piety of Morsi’ and so on. That would be totally counterproductive. The issue here is not how the supporters of Morsi see his decisions or the actions of his party, but how others did and do. It was that which brought about the tragic events leading to the reinstatement of dictatorship and the death of Morsi and hundreds of his followers. Surely, that is a sacrifice which should be enough for us to ask some tough questions and face some unpleasant facts.

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The Great Slide

The 80’s sound like ancient history today in 2019 going on the magic number 2020. What do we have today? Hatred. We hate each other and that sells, that gets you elected, that gets you followers, it is chic, it is fashionable, and it works. That is the only thing that counts. So, our world has shrunk. We meet people like ourselves, who talk like we do, eat what we eat, like what we like and dislike what we dislike. We hate the same people and in each other’s rhetoric, we find solace. We live in our echo chamber and that has become our world. There are those among us who were born in this echo chamber. They don’t know anything else. But there are those who were born and lived in a world that was very different from this one. A world where there were no echo chambers, like there were no mobile phones, laptops, social media and even television. A world that was real. Today in our echo chamber, we sometimes ask ourselves this question, “What happened to that world?” Then we correct ourselves and ask, “What did we do to it?”

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Nations and Forest Fires

What is the solution? For a solution we must find and implement if we are not all to be consumed in the forest fire that we lighted or allowed to be lighted while we watched. The first part of the solution is to reject every ideology that teaches that you are either superior or inferior because of the accident of birth. All such ideologies of being the ‘chosen of god’, are an insult to humanity and God. All such ideologies are false, dangerous and destructive and must be trashed. For the record as far as my own religion, Islam is concerned, let me quote from the sermon of the Prophet Muhammad(S) during his last Hajj where he said, “All mankind is from Adam and Eve, an Arab has no superiority over a non-Arab nor does a non-Arab have any superiority over an Arab. A white (person) has no superiority over a black, nor does a black (person) have any superiority over a white; except by piety and good action.” Now that is clear enough and needs no elaboration. We are all equal in our humanity and the only measure of goodness is the goodness we spread around us.

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It’s not about Sri Lanka

Those who were killed in Sri Lanka were my dear ones, because anyone who is killed because of his/her religion, race or nationality is my dear one. So, I will speak. I will raise my voice. And I will do it, even if I am alone. Especially if I am alone. It is very important that we speak out. The time for silence is over. The time for action is here. If not me, then who? If not now, then when?

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Influencing without authority

Two lessons from this incident; the importance of building a good case and the importance of putting it in a way that makes sense to the listener from his perspective. ‘What’s in it for me?’ is a tune that everyone listens to. It’s about speaking the truth but doing it in a way that makes sense to the listener in ways that are important to him.

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The Statesman within

My friend asked me a question; Where are the statesmen? Where have they all gone? For the sake of some clarity, I defined statesmen as people who were highly respected for their integrity, were highly ethical and moral and showed long-term vision for their people and...

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Something is happening

We need to get out of our safe little nests and speak out against those who seek to use hatred to divide us so that they can benefit. We must speak out against all hatred, no matter who it is directed against. Antisemitism is as wrong as Islamophobia or any other form of hatred. Not less or more. But equal. This means it must be condemned equally. Those who seek to promote it must be rejected, lambasted and castigated. Whoever they may be. Without exception.

We must send the snakes of hatred, racism, fascism back into their holes. We must recognize the obscenity of hate speech and be ashamed of it. It is time to speak up. We must show our support for justice, compassion, mutual respect and human dignity at the ballot boxes. We must hold the media accountable for fanning the flames of hatred and for giving hate speakers and xenophobia mongers, public platforms from which to propagate their venomous ideologies.

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Tajdeed-ul-Ummah bi Tajdeed-ul-Ulama

In my view the single most critical thing that distinguishes Islam from all other religions and ideologies is its focus and emphasis on knowledge. The only thing that Allahﷻ taught His Messengerﷺ to ask for increase in, is knowledge. It is for this reason that the scholars of Islam have a very special place in Muslim society. For various historical reasons, this place has been lost for many decades. The time has come however where it is essential for Ulama all over the world to realize their real responsibility and arise to take up the mantle of leadership once again.This paper is respectfully submitted for consideration and lists the changes that I believe are necessary to make if the Ulama of Islam are once again to get the prominence and influence that they had in early Islamic history.

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Person-led to Process-driven, Making the critical transformation

Transforming by chance or by choice?

It may seem as you read the above, that given the nature of issues with family businesses it is almost impossible for them to transform their intrinsic character and become process-driven. This is not so. It is eminently possible to transform, and I am going to show you the way to do it but let me say at the outset that it is not an easy job. It is essential to be mentally prepared for the difficulty so that you don’t quit. Some families make this transition because they have no choice since the growth is very rapid and there are not enough children to go around (RPG, Tata). So, professionals are taken in and processes are created. Others transform by choice (Murugappa). The choice is ours. It means basically changing the reasons for prominence, influence and control. It means fundamentally changing the way we think and, in many cases, going against traditions that have the weight of centuries of followership. But unless this is done the transition from person-led to process-driven will never happen and the organization will never be able to unlock its potential to become a market leader.

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Success is the biggest danger

Interestingly, success seems to breed fear of failure. This is a paradox, since success should really build confidence. It does that too, but what seems to happen over the years is that we become progressively more afraid of losing what we have created and our ability to take risks decreases. This to me explains why entrepreneurs who have built large organizations are so afraid to allow others to take the same kind of risks that they took when they were alone, creating the company. Somehow, as they succeed, people who build organizations seem to forget the real lessons of their experience.

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Master or Victim – time to choose wisely

People sometimes look at the misery that surrounds us and ask, ‘Why doesn’t God do something about all the sick and dying and starving people?’ The answer is, ‘God did something already. He created you and gave you the means to feed at least one hungry person, pay for the education of one child, pay the hospital bill of one sick person and so on. If you can’t feed a hundred people, feed one.

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Focus on the long term

Commitment is the line you cross between wanting and doing. Unfortunately, most people never actually cross the line. They argue that they did not have the opportunity. This may be true in some cases, but in most it is commitment that they did not have; the opportunity was always there.

The reason why many people don’t seem to get enough commitment to accomplish large goals is rooted in two causes:

Lack of clarity about the benefits at the end.
Impatience – giving up midway due to lack of immediate results

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