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Of dogs and men
I love animals. And among those I love dogs and horses. I also love cats. But there is a very distinct difference between a dog and a cat. A dog looks at you and says, ‘He must be God because he is looking after me.’ A cat looks at you and says, ‘I must be…
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Active Listening – How to do it
Active listening can and should be used in every significant communication, especially in potentially conflictful, stressful, controversial, adversarial, and sensitive situations. These may include but are not restricted to, management-union negotiations, conflict resolution, arbitration, reconciliation, communication between spouses, parents and children, manager-subordinate, especially while giving critical feedback, physician-patient, especially when giving news about critical, even…