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Active Listening – How to do it
Active listening can and should be used in every significant communication, especially in potentially conflictful, stressful, controversial, adversarial, and sensitive situations. These may include but are not restricted to, management-union negotiations, conflict resolution, arbitration, reconciliation, communication between spouses, parents and children, manager-subordinate, especially while giving critical feedback, physician-patient, especially when giving news about critical, even…
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Building Winning Teams
My greatest gains in Ambadi were to do with conceptualizing learnings, about the importance of mentoring to empower frontline staff to take decisions and ownership. The results that we achieved had directly to do with our success in both areas. We took a group of discordant individuals and built them into a highly synchronized team…