Out of sight, out of mind is an old proverb that applies very much in corporate life. This refers both to being physically away from the corridors of power and those who walk those corridors as well as being in physical proximity but so silent as to become invisible. I recall a colleague who spent his entire career as an accountant in the same post, position and chair. When he was about to retire, I happened to visit his office, I noticed that the arms of his wooden chair and the edge of his desk had gentle grooves corresponding to where his arms had rested for thirty-five years. The grooves and their edges were also darker colored in mute testimony to the fact that the man had literally sweated at his desk. I hope his employers were appreciative of his loyalty. Most likely they didn’t even notice. If they had, they would at least have got the man a new desk and chair.
I mention this because about five years into my career as a tea planter, I was promoted and transferred from the Anamallais to Assam. I was in two minds about accepting this position as on the one hand I would have had independent charge, but I would have been as far away from Chennai, our headquarters as is possible to be without going over the border into Nepal. I had advice from an unexpected source; the wife of my boss who had transferred me. My boss and his wife were both dear friends, but my boss was a typical career manager whose first concern was always what was good for the company, not necessarily for the person. His wife told me exactly that. She said, “Don’t take this job. You will disappear from the radar and be forgotten. You will get labeled as an Assam planter which in a South Indian company with most of its operations in the south, is not an asset. Others will get the jobs down here and you will never return. You will do a good job there as you have always done which in this case will go against you as you will become indispensable there and will never be moved.” I told her, “But (her husband and my boss) is advising me to go.” She replied, “He is my husband and I know him better than anyone else. He is thinking of himself, not you. Your going to Assam will be good for him as he will have someone reliable there. But it will be oblivion for you.” This is advice and a demonstration of integrity and genuine concern that I will remember lifelong. I declined the promotion.
In the corporate world it is important to be physically visible, not only through reports. Paradoxically if you are doing well and all your reports have nothing to make anyone concerned, you are not rewarded but forgotten. It is indeed the squeaky wheel that gets the grease, and this is nowhere truer than the corporate world. This was a trying period because suddenly I had no specific job. I had to leave my job as the Manager on Lower Sheikalmudi Estate because that job had already been assigned to another colleague. That left me literally homeless as there were no bungalows in the Anamallais where I could live. I was sent off to the Mango Range until the management could decide what to do with me. I was assigned a bungalow in a forest thicket, which was in a dilapidated condition. The location of the bungalow was lovely, and it was a joy to wake up to bird calls every morning. However, the house itself looked like it would collapse on our heads at any time. Of particular concern were the walls, which were so waterlogged that they had fungus growing on them in huge patches. My wife is an amazing homemaker and all her talents were put to test in this place. Out of this dilapidated house she created a lovely home which we enjoyed living in.
Since I had no regular job, I decided on doing two things:
For a long time, I had been talking about the need for systematic training of new managers. The current system in the plantations was that a new assistant would be put under a manager and what he learnt or didn’t depended on the capability, interest, and energy of his manager and field or factory officers. If the assistant was lucky and got some people who were both knowledgeable and interested in teaching, then he learnt a great deal. If not, he remained guessing. This is a highly undesirable system, which is very time and energy intensive and does not give standard results. I had been saying for several years that there was a need for a standard text book on tea plantation management, which could be used to provide standardized training. Any additional inputs that the young man’s manager and staff could give him would only add to this, but he would not be deficient in the basics.
During my stay in Mango Range, I decided to write this book and in 6 months, I produced a 200-page Manual of Tea Plantation Management. At the time of its publication there was no such book on the market and it was a source of great satisfaction for me. My company published it as an internal training book and though it was never a commercial publication, it did get fairly wide publicity and was used by many new managers. It has since gone out of print and to the best of my knowledge, it has not been reprinted. A big lesson for me was the power of the written word and its high credibility in making your customer base aware of what you have to offer. After that book there was no way that I could be ignored, not that I feared that. I had a lot of people who I had dealt with over the years rooting for me in the company.
The second thing I did was to spend a lot of time in Mango Range factory and hone my expertise in CTC manufacture of tea. I was very fortunate in that Mr. T.V. Verghese, who had retired as a General Manager in Tata Tea and was consulting with our company on manufacture, was a regular visitor and we became good friends. He shared his knowledge freely and I learnt a great deal. He was a practical teacher, which meant that I got to spend a lot of time on my back on the floor meshing CTC rollers with grease anywhere on my face and body that grease would stick. I learnt all aspects of manufacture hands-on, further reinforcing my belief that learning comes from doing – not from talking about doing. In Murugalli Estate, I’d had a lot of experience in Orthodox manufacture, and even though as Project Manager, I had built Mayura Factory, the premier CTC factory in South India, I was moved as soon as the construction was over – thanks to a motorcycle accident. Consequently, my knowledge of CTC manufacture was weak. In Mango Range, as a student of Mr. T. V. Verghese and thanks to his willingness to teach, I rectified that deficiency. It was ironic that thereafter I went to Ambadi, which was a rubber plantation and never really used this knowledge, but it did come in use for writing a paper comparing Orthodox and CTC methods, which I presented at the UPASI Annual Conference in 1989.
Mango Range was an interlude in my career. I was marking time and waiting for some positive change to happen, and in the meanwhile I enjoyed myself. It has long been my philosophy to live one day at a time and to try to create as much happiness for myself and around me as possible. I have learnt that the two are the same. You can only be happy if those around you are happy. This is true whether you are an individual, an organization, or a country. Imagine what a wonderful world we would have if instead of competing, we collaborated and shared resources. We would all be wealthier, happier, and healthier. I have always held that the secret of happiness is to be thankful for and enjoy the small things in life. There are far many more of them than the big events. If we can enjoy the small things, then we can be happy all the time. The key to enjoyment is to appreciate them and be thankful for them. The key to contentment is not amassing material but being thankful for what one has. The happiest people are those who are content. Content people are those who are thankful. Material wealth has nothing to do with it.
One of the things that I was very appreciative of and thankful for, was the leisure that I had in Mango Range. I had no specific work except what I decided to do for myself. And I was still getting my salary. I decided to learn golf. I got a caddy from Ooty Club to come and stay with me in the estate for three weeks. His name was Frank Augustine (I used to call him Frankenstein) and he looked like a dried prawn. When he swung the club though, he always hit the ball with that sweet ‘phut’ that all golfers love to hear. And the ball would travel straight like a bullet down the freeway. Shows that technique and not strength of the arm is what works in golf. Also, in many other things in life. Whereas my club would come up with a good measure of earth and top the ball to boot. Frankenstein believed in hard work – meaning, making me work hard. He set up a practice net, produced a set of a hundred used golf balls and we were good to go. I would hit the ball into the net until I felt my arms would drop off. All the while, Frankenstein would sit on his haunches under the Champa tree that was to one side and watch me and make clucking noises. The effect of all this clucking and my swinging at the ball became clear when one day about midway in our training Frankenstein suggested that we should go and play a round at the club. So off we went on the three-hour drive to Ooty. After a cup of tea and a sandwich, I teed off and that is where all the practice paid off. Ooty Club has very narrow freeways bordered by spiky gorse. If you didn’t hit your ball straight, you would send it into the gorse and then you may as well forget about it – or pay to get the ball back by leaving your blood on the gorse and acquiring gorse thorn furrows in your hide. As Frankenstein continued his mother hen act, I could see the distinct improvement in my style and capability.
Another one of my joys while living in Mango Range was the time I got to spend with Mr. Siasp Kothawala at his lovely guesthouse in Masinagudi called Bamboo Banks. Masinagudi is in the foothills of the Nilgiris at the edge of the Mudumalai-Bandipur National Park, so there is a lot of wildlife around. You see a lot of Chital, some Gaur, and some elephant, the latter being dangerous as they are too close to human habitation and often in conflict with people. Mudumalai is also supposed to be a tiger reserve though I have never seen a tiger in it. Perhaps it is another case of tiger reserves having been freed of tigers as has happened in many places in India. Anyway, my wife and I used to go to Bamboo Banks on some weekends. The gate of Bamboo Banks was an ingenious contraption. It was a pole, suspended horizontally across the road and had a plastic water container on one end. There was a sign asking you to tug on a rope if you wanted to open the gate. The rope was connected to an overhead tank so when you tugged it, water would flow into the plastic can on one end of the pole, which then went down and lifted the other end. All this happened while you were comfortably sitting in your car. The water would then drain out of a hole in the can and flow into an irrigation ditch and on into some fruit trees, closing the gate. Siasp was a tea planter and worked for the Bombay Burma Tea Company (BBTC). He then went into the tourism business and has done very well. We would spend lovely afternoons talking about the tea industry and the general state of the world and drinking tea. Siasp always had an angle to everything, which he would put across in a hilarious and entertaining way.
Siasp also had horses on his farm and having had tea I would take one of the horses and go riding in the sanctuary. This had its exciting moments and I recall two of the best. One day, late in the afternoon, I was riding out of the farm and into the dry fields that surrounded it before the track entered the bamboo thickets that bordered Mudumalai, when I saw a falcon hovering in the sky ahead of me. I pulled up to watch it and saw a dove break out of cover from a hedge and head for the safety of the forest flying very fast. The falcon folded his wings and stooped, coming down like an arrow out of the heavens. The dove had almost made it to the forest cover when the falcon hit it in middle of its back with a slap that I could hear where I was sitting on my horse. The dove must have died with the impact, but the falcon bore it to the ground and then holding it in its claws, looked up right and left, its pale-yellow eyes scanning the world to challenge any takers. What a magnificent sight that was. The image is engraved in my memory.
As I rode on, I took a path that went along the middle of a forest glade which had scattered clumps of bamboo. After a kilometer or two, the path passed between two very thick and large clumps of bamboo and dipped into a dry stream bed and went up the other bank. I used to like to gallop this stretch and my horse knew the routine. Strangely, on that day as we came near the bamboo clumps my horse shied and stopped and refused to go forward. This was odd behavior, but I have enough experience to know that in the forest your animal is your eyes and ears and you only ignore its signals at your own peril. I listened to the horse and turned around and then took a long and circuitous route to go around whatever it was that was bothering my horse. As we came around, I saw what was bothering him. It was a lone male elephant which was hiding behind the clump of bamboo. Now I have no idea what the elephant’s intention was, but I was not taking any chances. My horse obviously didn’t like the idea of passing close to the elephant and if we had continued on that track, we would have encountered that elephant where the path was the narrowest and where it was bordered and hedged in by the bamboo. In case of an attack, we would not have had any escape. Lone elephants are famous for such attacks. A rather terminal situation which we were happy to have avoided.
On one of those trips to Bamboo Banks, I saw an elephant by the roadside, a little way inside the forest. As this was quite close to the Forest Department’s housing and elephant camp, I thought that it was a tame elephant and decided to take a picture. I had a small box camera at the time in which you were the telephoto – if you wanted greater magnification, you had to go closer to the object. I got out of the car and walked almost to the side of the elephant and took a photo. Suddenly I heard someone yelling at me, his voice high pitched in panic. I looked up and there was a forest guard, some good two-hundred meters away, waving frantically and yelling at me to get back into the car. Since it is not an offence to get out of your car on the main road in Mudumalai, I was irritated at this man’s insistence but since I already had my picture, I returned to the car. As we drove on and came up to him, the man waved us to a stop and still in an angry voice asked me in Tamil, ‘What do you think you are doing? If you want to die, go do it somewhere else.’
I said to him, ‘Hey! Relax. What is all this about dying? I was only taking a picture of one of your elephants. Who said I want to die?’
The man said, ‘Our elephants? That was a lone wild tusker that you were standing next to. I have no idea why he let you get that close or why he did nothing. Your lucky day. That is a wild elephant and a lone one at that. Don’t do these stupid things.’ And he went on for a while in the same vein. I was so shocked that I listened in silence. And of course, how can you get angry with someone who is only interested in preserving your life? But I still have the picture, which is very impressive.
For more, please see my book, ‘It’s my Life’.