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Customer Service? Who is she?
Great customer service is about concern. It is about being genuinely concerned for the customer. It is about pride in your own operation and your own identity; wanting to be the best. It is about wanting to add value to people’s lives; about seeing value in serving. It is about being a shrewd businessperson; recognizing…
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How to kill loneliness before it kills you
First, when they tell you that age in a number and that it is all in the mind, believe me, it is true. You are as old as you allow yourself to feel. This is not a pep talk. This is fact. I am 63 and I know what I am saying. It is your…
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What’s your Worth?
I am not against economic development. I am against giving it precedence over honor, truthfulness and integrity. After all, if we do that, then what’s wrong with drug dealing, stealing, bribing, human trafficking and a plethora of ways to make money? It is only truthfulness, the sense of right and wrong, virtue and sin that…
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Try
Judgement by Anonymous Before God’s footstool to confess A poor soul knelt, and bowed his head; “I failed,” he cried. The Master said, “Thou didst thy best—that is success!”
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Loneliness Kills
Life has now come full circle for our generation. We, who left our homes, cultures, countries and families and lived and worked in alien environments. It is now time to consider our own relevance to the next generation. Do they need us? Can we communicate with them? Do they understand us, and do we understand…
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Leadership is a Personal Choice – Podcast
This is a new initiative that I started this week. Leadership is a Personal Choice. It will be available on Google Podcasts (Android) also. Please listen to the introduction first which tells you what this is all about and what I am trying to persuade you to do. Then listen to the first episode, Differentiate.…
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Differentiate
If you asked me to tell you in one word; only one word, the secret of success, I would say, “Differentiate.” Differentiation is to stand out. Not blend in. Incidentally that is also how I define leadership. Nobody understands this better than Apple. Or Coke for that matter. And that is why these brands inspire…
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Leadership is a Personal Choice – Introduction
My name is Yawar Baig. Mirza Yawar Baig. My motto is, “I will not allow what is not in my control to prevent me from doing what is, in my control.’ My mission is, “Opening the world, one mind at a time.” Welcome to our channel, “Leadership is a Personal Choice.” Because it is. I…
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The meaning of ‘Covenant’
Anyone can teach you what to do. But hard taskmasters teach you standards. That is the biggest favor that anyone can do for you. That is what I owe to AVG and Ahmed. Both were the kindest of people off the job, but on the job, it was a different matter. If you did well,…
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You can never relive the past
Raman and I would discuss the reasons for corruption in our system. Our people, the vast majority of them are good, simple, and have sincere hearts that have learned to become helpless. Every conversation ends with the same refrain, ‘Ah! But what can we do?’ The reality is that if anything can be done, it…