WHERE ARE THE LEADERS?
What is the solution? For a solution we must find and implement if we are not all to be consumed in the forest fire that we lighted or allowed to be lighted while we watched. The first part of the solution is to reject every ideology that teaches that you are either superior or inferior because of the accident of birth. All such ideologies of being the ‘chosen of god’, are an insult to humanity and God. All such ideologies are false, dangerous and destructive and must be trashed. For the record as far as my own religion, Islam is concerned, let me quote from the sermon of the Prophet Muhammad(S) during his last Hajj where he said, “All mankind is from Adam and Eve, an Arab has no superiority over a non-Arab nor does a non-Arab have any superiority over an Arab. A white (person) has no superiority over a black, nor does a black (person) have any superiority over a white; except by piety and good action.” Now that is clear enough and needs no elaboration. We are all equal in our humanity and the only measure of goodness is the goodness we spread around us.read more
Those who were killed in Sri Lanka were my dear ones, because anyone who is killed because of his/her religion, race or nationality is my dear one. So, I will speak. I will raise my voice. And I will do it, even if I am alone. Especially if I am alone. It is very important that we speak out. The time for silence is over. The time for action is here. If not me, then who? If not now, then when?read more
Two lessons from this incident; the importance of building a good case and the importance of putting it in a way that makes sense to the listener from his perspective. ‘What’s in it for me?’ is a tune that everyone listens to. It’s about speaking the truth but doing it in a way that makes sense to the listener in ways that are important to him.read more
My friend asked me a question; Where are the statesmen? Where have they all gone? For the sake of some clarity, I defined statesmen as people who were highly respected for their integrity, were highly ethical and moral and showed long-term vision for their people and...read more
We need to get out of our safe little nests and speak out against those who seek to use hatred to divide us so that they can benefit. We must speak out against all hatred, no matter who it is directed against. Antisemitism is as wrong as Islamophobia or any other form of hatred. Not less or more. But equal. This means it must be condemned equally. Those who seek to promote it must be rejected, lambasted and castigated. Whoever they may be. Without exception.
We must send the snakes of hatred, racism, fascism back into their holes. We must recognize the obscenity of hate speech and be ashamed of it. It is time to speak up. We must show our support for justice, compassion, mutual respect and human dignity at the ballot boxes. We must hold the media accountable for fanning the flames of hatred and for giving hate speakers and xenophobia mongers, public platforms from which to propagate their venomous ideologies.read more
Ulama who believe that they should be leading the Ummah need to ask how Madrassa education (what we teach and how we do it) prepares them to do so. What changes are necessary? Who will make those changes? What will help and what will hinder? What are the consequences of not changing? Time for Dhuaandaar Taqareer (smoky speeches) is over. It is time to clear the smoke and look at the stark reality. Shooting the messenger will only accelerate our own demise. Those who don’t wish to change and those who follow them, will perish together. That is the harsh reality. What we need is to sit down and face the reality and even more difficult, face ourselves and our attitudes. Believe me, that will be truly painful. But it is like accepting the pain of the surgery to the alternative of death.read more
Transforming by chance or by choice?
It may seem as you read the above, that given the nature of issues with family businesses it is almost impossible for them to transform their intrinsic character and become process-driven. This is not so. It is eminently possible to transform, and I am going to show you the way to do it but let me say at the outset that it is not an easy job. It is essential to be mentally prepared for the difficulty so that you don’t quit. Some families make this transition because they have no choice since the growth is very rapid and there are not enough children to go around (RPG, Tata). So, professionals are taken in and processes are created. Others transform by choice (Murugappa). The choice is ours. It means basically changing the reasons for prominence, influence and control. It means fundamentally changing the way we think and, in many cases, going against traditions that have the weight of centuries of followership. But unless this is done the transition from person-led to process-driven will never happen and the organization will never be able to unlock its potential to become a market leader.read more
Interestingly, success seems to breed fear of failure. This is a paradox, since success should really build confidence. It does that too, but what seems to happen over the years is that we become progressively more afraid of losing what we have created and our ability to take risks decreases. This to me explains why entrepreneurs who have built large organizations are so afraid to allow others to take the same kind of risks that they took when they were alone, creating the company. Somehow, as they succeed, people who build organizations seem to forget the real lessons of their experience.read more
People sometimes look at the misery that surrounds us and ask, ‘Why doesn’t God do something about all the sick and dying and starving people?’ The answer is, ‘God did something already. He created you and gave you the means to feed at least one hungry person, pay for the education of one child, pay the hospital bill of one sick person and so on. If you can’t feed a hundred people, feed one.read more
Commitment is the line you cross between wanting and doing. Unfortunately, most people never actually cross the line. They argue that they did not have the opportunity. This may be true in some cases, but in most it is commitment that they did not have; the opportunity was always there.
The reason why many people don’t seem to get enough commitment to accomplish large goals is rooted in two causes:
Lack of clarity about the benefits at the end.
Impatience – giving up midway due to lack of immediate results
As I stand here at the tail end of 2018, just a few days before the new year is due to come in, I ask myself how I would like to be remembered. And the answer, hands down is, as a Shameless Idealist.
In your life, if you want to achieve anything worthwhile you must do two things. Firstly, surround yourself with positive people or walk alone. Definitely don’t be around negative people, no matter what you do. The reason for that is because negative people drag you down.read more
When adults teach children to read and write, they are transferring their very humanity and empowering their students to access the collective wisdom and learning of the human race. There is no greater service that one human being can do for another than to teach him to read and write. Societies which are unable or unwilling to teach their children to read and write are impoverished and bankrupt in the most essential element of wealth, knowledge. Without literacy the only door that opens into the world of the future remains locked. The child stands before it in mute testimony to the fact that those whose responsibility it was to hand over the keys, had failed to do so. There is nothing more tragic than that.read more
I propose that we change the language of the debate. Let so-called “Secularists’ call themselves “Principalists” and speak only and only about Principles of Governance. That is all that matters. Religion is immaterial. It is personal and must remain that way. What matters is governance. Let all those who are interested in the welfare of our nation ask what has happened to governance today. Let us stand together and demand accountability. If anyone brings religion into the debate, discard them outright. Talk about governance, rule of law and upliftment of our people. It is only then that everyone will be able to stand together on the same platform without fear or shame. It is only then that we will have One India.
That is what I want. What do you want?read more
It is authority which is delegated. Responsibility remains with the original person. Meaning that if the one to whom authority was delegated fails to perform, it is the one who delegated it, who will still be responsible. Often there is confusion between authority and responsibility. Authority is the permission to act. Responsibility refers to the consequences of the action. That is why training is very important, before delegating authority. The ruler delegates authority to various officials, but the responsibility remains with the ruler whether they succeed or fail. It will be called the success or failure of the ruler. So also, the CEO, Head of Family or whatever; delegates and should delegate authority, because he or she can’t do everything themselves. But the responsibility i.e. accountability, remains with them. If they delegate authority without preparing their subordinates or delegate it to people who are incompetent, then it is their rule or tenure or performance which would have failed.
We, the people of the nation, through the ballot box have delegated the responsibility of running the nation to those we elected. Hence, we retain the responsibility for their success or failure. It comes back to my favorite political quote: “We get the government we deserve”.
We should realize that we have delegated authority. Not responsibility. So, if those to whom authority was delegated, failed, we need to take back the authority and realize that to give ourselves good government is our responsibility, not anyone else’s. A party is elected not by the majority of the population of the country but by the majority of those who cast their vote. This last line is the key to modern democracies and the reason why you must vote. If you don’t enroll yourself and don’t go and vote, then don’t blame anyone else for the result. You are responsible, and you will pay the price.read more
Customer service is about customers, not about the content, technology or industry in which those customers operate. This is a very important thing to understand and accept if one is not to fall into the trap of feeling that somehow our own industry is so unique that the lessons learnt in the airline, hotel, BPO, IT or hospital businesses are not applicable to us. If we deal with people, lessons learnt in any industry that have to do with people, apply to us and we would be very foolish to ignore them. Customers and people and people think holistically. When we experience bad service on board a plane we compare it quite happily (albeit sometimes unconsciously) to the overall service standard that we are used to in our own environment and feel proportionately bad about it. If we come from a country like Singapore where the quality of service is generally very superior, we will tend to feel highly dissatisfied with bad service. But someone who comes from another country where service standards are generally pretty low, they may find the same service to be acceptable because their expectations are so low to begin with. When experiencing on-board in-flight service, we don’t compare it only to our experience on other airlines. Even people who are flying for the first time feel dissatisfied with poor service. So, lessons are transferable.read more
They called it freedom. And freedom is a good word, so we thought nothing of it. Freedom to do whatever they want, to be themselves, to express themselves, to have space; they called it. It sounded like a good thing. After all don’t we all believe that the fight for...read more
If liberty means anything at all, it means the right to tell people what they do not want to hear. ~ George Orwell
India has changed. I hate to say it, but that is the truth. It is no longer the nation I grew up in. The question is, ‘Do we want to continue to remain silent and allow this to happen? Or are we going to do something about it?’ The greatest strength of the corrupting forces is the silence of the good people.
As Martin Luther King Jr. said, “Cowardice asks the question – is it safe? Expediency asks the question – is it politic? Vanity asks the question – is it popular? But conscience asks the question – is it right? And there comes a time when one must take a position that is neither safe, nor politic, nor popular; But one must take it because it is right.”
That time has come. It has come for each one of us in India and for each one of us who calls himself or herself, ‘Indian’. We are not at a crossroad. We are at the brink of the precipice. If we go over, there will be no return. I am not sure that we are, even now as I speak, able to reverse what we allowed to be started. But I don’t want to die without having tried. I debated long and hard with myself about writing this article. ‘What is the use? Who cares about what I say? Let people choose whatever they want? Who will change because of one more article? After all there are several people today who are writing more or less the same things.’ I said all these things to myself and then concluded that it is not about them. It is about me. In that place, my heart is at rest.read more
Why do you have a burglar alarm on your car or home? Not because you believe that no burglar in the world can get past it. But because you know that burglars, very sensibly, always look for easy gains. The reality is that if someone really wants to break into Fort...read more
There are many reasons why bright and highly competent professionals choose to work for family businesses over working for global MNCs.
One of the most common reasons that professionals join family businesses is to be close to the seat of power. It is the nature of the family business that key professionals get maximum exposure to the family. This is a source of satisfaction for many professionals for whom a personal touch is important. Being able to influence significant outcomes is more satisfying for some people than doing it themselves. Being king maker is more powerful than being king. In global MNCs actual personal contact with the CEO is rare indeed even for many senior managers. In a family business it is almost daily and at a close personal level.
Another common reason is generally a slower pace of life and more rational working hours. As technology becomes our slave-driver instead of being our servant, this is more and more true. Most managers who work for global MNCs in the East have superiors, key clients and even colleagues who live and work in the US or Europe. So, conference calls which are ideally suited to their timing are the norm. That means the Indian manager must be hooked onto his computer talking shop while all others about him are eating dinner or playing with their children or fast asleep. Yet next morning he must be back in his office in India at 0830 like every one of them.
Another reason is the traveling. Once again it is the Easterner working in the global MNC who does most of the travel. More so as travel has become more and more odious and less pleasurable with all the security considerations. ‘Going abroad’ which used to be a major reason why young professionals joined global MNCs soon wears out its novelty and becomes a drudge. It is not just common but an expectation and a norm that someone from India will take a non-stop or connecting flight to the US (18 – 20 hours), land in the middle of the night in his hotel and be ready to attend a meeting at 0800 am the next morning, bright eyed and bubbly and never mind the jetlag. I have done this myself enough to know from experience how much of a toll it can take on you. One does it for a while for a lot of reasons, but after that?? So people look for jobs where the only travel they will do is from home to office every day or at the most a couple of convenient domestic flights a month.
It is a no brainer to say that there is no family in the world that can continue to provide all the knowledge, talent and energy it needs, to fuel the growth and development of their business, indefinitely. Yet it is amazing to see the usual reluctance to bring in outside talent, even when it has become abundantly clear that the business will flounder if the knowledge and skills that are needed are not provided in a timely manner.read more