Click here to read the PDF of the article: Business India book reviews This article appeared in the September 24 - October 7, 2018 week of Business...read more
When adults teach children to read and write, they are transferring their very humanity and empowering their students to access the collective wisdom and learning of the human race. There is no greater service that one human being can do for another than to teach him to read and write. Societies which are unable or unwilling to teach their children to read and write are impoverished and bankrupt in the most essential element of wealth, knowledge. Without literacy the only door that opens into the world of the future remains locked. The child stands before it in mute testimony to the fact that those whose responsibility it was to hand over the keys, had failed to do so. There is nothing more tragic than that.read more
We must remember that children listen with their eyes. They don’t care what you say, until they see what you do. So, raising children has less to do with children and more to do with parents. As you are, so will they be. That is why they are your Sadaqatul Jaariya and not vice versa.read more
I propose that we change the language of the debate. Let so-called “Secularists’ call themselves “Principalists” and speak only and only about Principles of Governance. That is all that matters. Religion is immaterial. It is personal and must remain that way. What matters is governance. Let all those who are interested in the welfare of our nation ask what has happened to governance today. Let us stand together and demand accountability. If anyone brings religion into the debate, discard them outright. Talk about governance, rule of law and upliftment of our people. It is only then that everyone will be able to stand together on the same platform without fear or shame. It is only then that we will have One India.
That is what I want. What do you want?read more
It is authority which is delegated. Responsibility remains with the original person. Meaning that if the one to whom authority was delegated fails to perform, it is the one who delegated it, who will still be responsible. Often there is confusion between authority and responsibility. Authority is the permission to act. Responsibility refers to the consequences of the action. That is why training is very important, before delegating authority. The ruler delegates authority to various officials, but the responsibility remains with the ruler whether they succeed or fail. It will be called the success or failure of the ruler. So also, the CEO, Head of Family or whatever; delegates and should delegate authority, because he or she can’t do everything themselves. But the responsibility i.e. accountability, remains with them. If they delegate authority without preparing their subordinates or delegate it to people who are incompetent, then it is their rule or tenure or performance which would have failed.
We, the people of the nation, through the ballot box have delegated the responsibility of running the nation to those we elected. Hence, we retain the responsibility for their success or failure. It comes back to my favorite political quote: “We get the government we deserve”.
We should realize that we have delegated authority. Not responsibility. So, if those to whom authority was delegated, failed, we need to take back the authority and realize that to give ourselves good government is our responsibility, not anyone else’s. A party is elected not by the majority of the population of the country but by the majority of those who cast their vote. This last line is the key to modern democracies and the reason why you must vote. If you don’t enroll yourself and don’t go and vote, then don’t blame anyone else for the result. You are responsible, and you will pay the price.read more
Our servants in the plantations were wonderful people. Many were old hand downs from the British planters who had trained them in their ways. Some had special attitudes inherited from the British, who they imitated faithfully.
The pecking order of servants was very strict. At the top was the Butler. He was cook, waiter, and until you got married, the valet; all rolled into one. He would cook your meal – usually to his own satisfaction. He would serve you at table; supervise those who took care of your clothes, house, car, and garden. He would more often than not iron your clothes himself and would cook some of the special things, especially the puddings. He would ensure that there was always soap in the dish and that the towels in the bathroom were always freshly laundered. He made sure that there were always flowers arranged in every room. Some butlers were excellent artists at arranging flowers, having learned these and other skills including cooking European meals from the wives of British planters. Most useful for us of course.read more
Secularism is the other side of the coin from Hindutva or any other religious extremist ideology for that matter. This is how the language is being controlled by calling it ‘Sikularism’ for example and all its other permutations. In this way the discussion is kept in the ambit of religion instead of taking it into the ambit of governance. A government is elected to govern. That is the only basis on which it should be judged. Its religious ideology is immaterial. Its performance as a government is not. We have a nation with a robust constitution and legal system. But we have huge problems of poverty, unemployment, safety & security, total breakdown of law enforcement, legalized corruption and blatant oppression. We have reached a breaking point where if these issues are not addressed we will implode and disintegrate as a nation. None of these things have to do with Muslims.read more
Customer service is about customers, not about the content, technology or industry in which those customers operate. This is a very important thing to understand and accept if one is not to fall into the trap of feeling that somehow our own industry is so unique that the lessons learnt in the airline, hotel, BPO, IT or hospital businesses are not applicable to us. If we deal with people, lessons learnt in any industry that have to do with people, apply to us and we would be very foolish to ignore them. Customers and people and people think holistically. When we experience bad service on board a plane we compare it quite happily (albeit sometimes unconsciously) to the overall service standard that we are used to in our own environment and feel proportionately bad about it. If we come from a country like Singapore where the quality of service is generally very superior, we will tend to feel highly dissatisfied with bad service. But someone who comes from another country where service standards are generally pretty low, they may find the same service to be acceptable because their expectations are so low to begin with. When experiencing on-board in-flight service, we don’t compare it only to our experience on other airlines. Even people who are flying for the first time feel dissatisfied with poor service. So, lessons are transferable.read more
In life, only winners are rewarded. So the first requirement of winning is to be passionate about winning. To realize that a real win is one that is gained fairly, with integrity and without harming anyone. Only that is a win.read more
They called it freedom. And freedom is a good word, so we thought nothing of it. Freedom to do whatever they want, to be themselves, to express themselves, to have space; they called it. It sounded like a good thing. After all don’t we all believe that the fight for...read more
They say that reading biographies is perhaps the best way to learn real life lessons. That is because a biography is a record of practice. Of what worked and what didn’t. The life of Muhammadﷺ is perhaps one of the most well documented in human history. Here was someone who in a period of 23 years, took his people from being the weakest, most despised and oppressed in their community to being the leaders and role models in the same community. And he did all that without lies, cheating, corruption, violence or bloodshed. My question is, ‘Would you like to know how to do that? Would you like to know how to bring about not incremental but transformational change in your society? Then read the life of Muhammadﷺ.’read more
It was early morning and the forest was filled with birdsong. A Shama (White-rumped shama – Copsychus malabaricus) alighted on a twig facing me, scarcely five feet away and gave me a personal recital of his song. I wanted to photograph him but decided only to let my memory do the job for fear of scaring him away with my movement. The Shama has a black head, a brown waistcoat and a black tailcoat with two long tail feathers. On the back is emblazoned his white shield on which he hasn’t inscribed his coat of arms yet. The white shield on the back is very striking. But above all this, what impressed me was his attitude. Confidence, curiosity, friendliness. He came, he saw, he sang and he conquered my heart.read more
When you reach the final lip be prepared to have your breath taken away. For as you climb over the top, you suddenly see Devariya Taal spread before you. Set like a jewel in the middle of what you may take to be a golf course. So closely has the grass been cropped by the sheep which graze there. The lake is green with algae as the water is still and has no flow. It is really a collection of rainwater and snow-melt and perhaps has a spring or two at the bottom. So in the summer when the sun is bright, algae has a field day and the whole lake becomes a dark green in color. Devariya Taal has a lot of fish, mainly carp, as far as I could make out. Some fairly large…..Read onread more
Kabini River Resort on the bank of the Kabini Reservior, bordering Nagarhole Tiger Reserve. I am in the Gol Ghar (which is actually rectangular) at tea and snack time after the afternoon safari.
“What did you see?” asked an American who had come to Kabini for the first time.
“Nothing. Totally dry. Five safaris and we saw nothing,” said an extremely bossy Indian woman whose rude behavior was on display wherever she went with the saving grace that nobody was exempt from it. One must be grateful when people with bad manners display them equally for everyone.
We returned with the light started failing and we had to get out before the designated time. “Did you see anything?” they asked.
“Yes,” we replied. “We saw a tiger.”
Nothing else, only a tiger. So, did we see anything or didn’t we?read more
It is in the nature of extraordinary goals to inspire extraordinary effort. Nobody rises to low expectations; people rise to high expectations. It is essential that the final result is visualized clearly and is as real as possible to the person who sets out to accomplish it. The more desirable the final result, the more people will be willing to take the inevitable drudgery and the mundane, which is a major and essential part of all endeavors. It is the promise of great reward that drives the soul when the body has passed the boundaries of exhaustion. It is the expectation of that which is dearest to the heart that holds the hand when the night is dark and cold, and you are alone.read more
If liberty means anything at all, it means the right to tell people what they do not want to hear. ~ George Orwell
India has changed. I hate to say it, but that is the truth. It is no longer the nation I grew up in. The question is, ‘Do we want to continue to remain silent and allow this to happen? Or are we going to do something about it?’ The greatest strength of the corrupting forces is the silence of the good people.
As Martin Luther King Jr. said, “Cowardice asks the question – is it safe? Expediency asks the question – is it politic? Vanity asks the question – is it popular? But conscience asks the question – is it right? And there comes a time when one must take a position that is neither safe, nor politic, nor popular; But one must take it because it is right.”
That time has come. It has come for each one of us in India and for each one of us who calls himself or herself, ‘Indian’. We are not at a crossroad. We are at the brink of the precipice. If we go over, there will be no return. I am not sure that we are, even now as I speak, able to reverse what we allowed to be started. But I don’t want to die without having tried. I debated long and hard with myself about writing this article. ‘What is the use? Who cares about what I say? Let people choose whatever they want? Who will change because of one more article? After all there are several people today who are writing more or less the same things.’ I said all these things to myself and then concluded that it is not about them. It is about me. In that place, my heart is at rest.read more
The tea plantations of the Sub-continent are a unique environment, be that in South India, Assam or Sri Lanka because they represent a completely artificial man-made community. The areas where tea is grown were, until a hundred years ago, pristine rain forest. This story is one from my time there between 1983 – 1993. I hope you enjoy it.read more
One of the first things that strikes you as you enter any ‘Tea District’ is the tea factory. These in many if not most cases are over a century old, build entirely of wood on a structure of steel girders. The machinery, especially in the Orthodox factories is fit for...read more
Why do you have a burglar alarm on your car or home? Not because you believe that no burglar in the world can get past it. But because you know that burglars, very sensibly, always look for easy gains. The reality is that if someone really wants to break into Fort...read more
There are many reasons why bright and highly competent professionals choose to work for family businesses over working for global MNCs.
One of the most common reasons that professionals join family businesses is to be close to the seat of power. It is the nature of the family business that key professionals get maximum exposure to the family. This is a source of satisfaction for many professionals for whom a personal touch is important. Being able to influence significant outcomes is more satisfying for some people than doing it themselves. Being king maker is more powerful than being king. In global MNCs actual personal contact with the CEO is rare indeed even for many senior managers. In a family business it is almost daily and at a close personal level.
Another common reason is generally a slower pace of life and more rational working hours. As technology becomes our slave-driver instead of being our servant, this is more and more true. Most managers who work for global MNCs in the East have superiors, key clients and even colleagues who live and work in the US or Europe. So, conference calls which are ideally suited to their timing are the norm. That means the Indian manager must be hooked onto his computer talking shop while all others about him are eating dinner or playing with their children or fast asleep. Yet next morning he must be back in his office in India at 0830 like every one of them.
Another reason is the traveling. Once again it is the Easterner working in the global MNC who does most of the travel. More so as travel has become more and more odious and less pleasurable with all the security considerations. ‘Going abroad’ which used to be a major reason why young professionals joined global MNCs soon wears out its novelty and becomes a drudge. It is not just common but an expectation and a norm that someone from India will take a non-stop or connecting flight to the US (18 – 20 hours), land in the middle of the night in his hotel and be ready to attend a meeting at 0800 am the next morning, bright eyed and bubbly and never mind the jetlag. I have done this myself enough to know from experience how much of a toll it can take on you. One does it for a while for a lot of reasons, but after that?? So people look for jobs where the only travel they will do is from home to office every day or at the most a couple of convenient domestic flights a month.