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Master or Victim – time to choose wisely

People sometimes look at the misery that surrounds us and ask, ‘Why doesn’t God do something about all the sick and dying and starving people?’ The answer is, ‘God did something already. He created you and gave you the means to feed at least one hungry person, pay for the education of one child, pay the hospital bill of one sick person and so on. If you can’t feed a hundred people, feed one.

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Never a dull moment

I went down to the site on the first day that the work started. The bulldozer operators were already on their machines with the engines running. I called the leader of the team to give him instructions. He switched off the engine and came to me. I showed him from which part of the hillside I wanted the soil to be cut and where I wanted it to be moved and dumped so that eventually we would get a flat surface. He listened in silence, then handed me the key and said, “Why don’t you show me how to do it?”

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Language opens hearts

The more I spent time with myself, clearer it became that it is important to be ‘friends’ with yourself. The more you are self-aware and comfortable internally, the more you can enjoy the world outside. When you are not aware of what is happening to you inside or are unhappy with decisions you have taken, or with your own internal processes, the unhappier you are likely to be with your surroundings. The normal tendency is to blame the outer world, but if one looks within, it is possible to find the solution. One rider however, that you will find only if you seek and only if you have the courage to recognize what you see. That is where sometimes the matter remains unresolved. Not because there is no solution. But because we are unwilling to accept the solution or to implement it.

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Corporate Realities

A goal that is not scary will not generate the energy that we need to achieve it. It is in the nature of extraordinary goals to inspire extraordinary effort. Nobody rises to low expectations. People rise to high expectations. In my life, whenever I have experienced meaninglessness, low energy, and passivity, it has always been because the work was too easy, the goal not big enough. My antidote to tiredness, lack of focus and attention and stress in life is to create a big, scary goal. When you are walking in a forest and you come around a bend and see a tiger sitting in the middle of the road, adrenaline pumps into your blood. You are all attention. You turn around and run like hell. You are not bored, inattentive, or tired. Instantly, you have all the energy and focus that you need, and you passionately try to get away from the tiger. For all you know, the tiger is probably still sitting where he was, having a good laugh at your expense. But you are not waiting to find out. That is the key. Create the tigers that will make you run.

It’s true that tigers are also cats. But the resemblance ends there.

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Focus on the long term

Commitment is the line you cross between wanting and doing. Unfortunately, most people never actually cross the line. They argue that they did not have the opportunity. This may be true in some cases, but in most it is commitment that they did not have; the opportunity was always there.

The reason why many people don’t seem to get enough commitment to accomplish large goals is rooted in two causes:

Lack of clarity about the benefits at the end.
Impatience – giving up midway due to lack of immediate results

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Be a Shameless Idealist

As I stand here at the tail end of 2018, just a few days before the new year is due to come in, I ask myself how I would like to be remembered. And the answer, hands down is, as a Shameless Idealist.

In your life, if you want to achieve anything worthwhile you must do two things. Firstly, surround yourself with positive people or walk alone. Definitely don’t be around negative people, no matter what you do. The reason for that is because negative people drag you down.

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The Reality

The challenge is to educate those who will be affected by global changes. What is their level of awareness? Simply ask anyone the meaning of “Big Data”, “Artificial Intelligence”, “Peak Oil”, “Climate Change”, “Global Warming” and you have the answer. Most people simply don’t even know what these things are, much less how they will be personally affected by them. The powers that be, the billionaires who rule the world, manufacture weapons of mass destruction and sell them to those willing to use them on their own populations, while stridently calling for peace; benefit from wars, forest depletion, polluting industries, global poverty and oppression. Looking to them to bring about change is like asking the tiger to eat grass. That is the challenge.

How do we show the oligarchs that eliminating poverty is not for the benefit of the poor but so that a bigger market can be created for what the oligarchs sell? How do you convince those who work in weapons factories that living off the blood of others is immoral? Educating the public seems to be the obvious answer but the challenge is to find a way to do it fast enough to energize people to stand up and make a difference.

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The Twins

 They are perhaps eighteen months old, bigger than the biggest leopard, yet vulnerable and in danger, when apart from their mother. Their mother, Ranthambore’s T-19 Krishna, like all tiger mothers, knows that raising young is a full-time job and Alexa can’t do it. Tiger cubs are born blind, the size of a house cat, totally helpless in every way. Krishna had three in this litter, two males and one female. The tigress nurses them and guards them with her life, if necessary.

Tourists must be educated about the etiquette they must observe in the forest which starts with silence. They must be taught to appreciate the whole forest and all its inhabitants. They must understand the relationship between the grass and shrubs, trees and herbivores, carnivores and apex predators. They must realize that the health of the tiger represents the health of the entire ecosystem. They must understand how they come into the picture to add to it or to destroy it. No tourist must enter the forest until they have attended a talk on all these aspects. After this, rules must be strictly enforced.

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Kumbha

Human intervention in our national parks is a very serious problem in all parks. In some of them we have highways and train tracks running through the park paid for with the lives of animals crossing them. In others there are villages or temples which result in both pollution with paper and plastic as well as human-animal conflict which always has the same result. The animal is declared the villain and the punishment is death.

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Literacy is to language what driving is to cars

When adults teach children to read and write, they are transferring their very humanity and empowering their students to access the collective wisdom and learning of the human race. There is no greater service that one human being can do for another than to teach him to read and write. Societies which are unable or unwilling to teach their children to read and write are impoverished and bankrupt in the most essential element of wealth, knowledge. Without literacy the only door that opens into the world of the future remains locked. The child stands before it in mute testimony to the fact that those whose responsibility it was to hand over the keys, had failed to do so. There is nothing more tragic than that.

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Raising children in the West

We must remember that children listen with their eyes. They don’t care what you say, until they see what you do. So, raising children has less to do with children and more to do with parents. As you are, so will they be. That is why they are your Sadaqatul Jaariya and not vice versa.

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Change the Language

I propose that we change the language of the debate. Let so-called “Secularists’ call themselves “Principalists” and speak only and only about Principles of Governance. That is all that matters. Religion is immaterial. It is personal and must remain that way. What matters is governance. Let all those who are interested in the welfare of our nation ask what has happened to governance today. Let us stand together and demand accountability. If anyone brings religion into the debate, discard them outright. Talk about governance, rule of law and upliftment of our people. It is only then that everyone will be able to stand together on the same platform without fear or shame. It is only then that we will have One India.

That is what I want. What do you want?

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Democracy and Islam

It is authority which is delegated. Responsibility remains with the original person. Meaning that if the one to whom authority was delegated fails to perform, it is the one who delegated it, who will still be responsible. Often there is confusion between authority and responsibility. Authority is the permission to act. Responsibility refers to the consequences of the action. That is why training is very important, before delegating authority. The ruler delegates authority to various officials, but the responsibility remains with the ruler whether they succeed or fail. It will be called the success or failure of the ruler. So also, the CEO, Head of Family or whatever; delegates and should delegate authority, because he or she can’t do everything themselves. But the responsibility i.e. accountability, remains with them. If they delegate authority without preparing their subordinates or delegate it to people who are incompetent, then it is their rule or tenure or performance which would have failed.

We, the people of the nation, through the ballot box have delegated the responsibility of running the nation to those we elected. Hence, we retain the responsibility for their success or failure. It comes back to my favorite political quote: “We get the government we deserve”.

We should realize that we have delegated authority. Not responsibility. So, if those to whom authority was delegated, failed, we need to take back the authority and realize that to give ourselves good government is our responsibility, not anyone else’s. A party is elected not by the majority of the population of the country but by the majority of those who cast their vote. This last line is the key to modern democracies and the reason why you must vote. If you don’t enroll yourself and don’t go and vote, then don’t blame anyone else for the result. You are responsible, and you will pay the price.

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Of Butlers and other superior life forms

Our servants in the plantations were wonderful people. Many were old hand downs from the British planters who had trained them in their ways. Some had special attitudes inherited from the British, who they imitated faithfully.

The pecking order of servants was very strict. At the top was the Butler. He was cook, waiter, and until you got married, the valet; all rolled into one. He would cook your meal – usually to his own satisfaction. He would serve you at table; supervise those who took care of your clothes, house, car, and garden. He would more often than not iron your clothes himself and would cook some of the special things, especially the puddings. He would ensure that there was always soap in the dish and that the towels in the bathroom were always freshly laundered. He made sure that there were always flowers arranged in every room. Some butlers were excellent artists at arranging flowers, having learned these and other skills including cooking European meals from the wives of British planters. Most useful for us of course.

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Change the language

Secularism is the other side of the coin from Hindutva or any other religious extremist ideology for that matter. This is how the language is being controlled by calling it ‘Sikularism’ for example and all its other permutations. In this way the discussion is kept in the ambit of religion instead of taking it into the ambit of governance. A government is elected to govern. That is the only basis on which it should be judged. Its religious ideology is immaterial. Its performance as a government is not. We have a nation with a robust constitution and legal system. But we have huge problems of poverty, unemployment, safety & security, total breakdown of law enforcement, legalized corruption and blatant oppression. We have reached a breaking point where if these issues are not addressed we will implode and disintegrate as a nation. None of these things have to do with Muslims.

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Making the difference through Customer Service

Customer service is about customers, not about the content, technology or industry in which those customers operate. This is a very important thing to understand and accept if one is not to fall into the trap of feeling that somehow our own industry is so unique that the lessons learnt in the airline, hotel, BPO, IT or hospital businesses are not applicable to us. If we deal with people, lessons learnt in any industry that have to do with people, apply to us and we would be very foolish to ignore them. Customers and people and people think holistically. When we experience bad service on board a plane we compare it quite happily (albeit sometimes unconsciously) to the overall service standard that we are used to in our own environment and feel proportionately bad about it. If we come from a country like Singapore where the quality of service is generally very superior, we will tend to feel highly dissatisfied with bad service. But someone who comes from another country where service standards are generally pretty low, they may find the same service to be acceptable because their expectations are so low to begin with. When experiencing on-board in-flight service, we don’t compare it only to our experience on other airlines. Even people who are flying for the first time feel dissatisfied with poor service. So, lessons are transferable.

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What makes a Winner?

In life, only winners are rewarded. So the first requirement of winning is to be passionate about winning. To realize that a real win is one that is gained fairly, with integrity and without harming anyone. Only that is a win.

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Thin edge of the wedge

They called it freedom. And freedom is a good word, so we thought nothing of it. Freedom to do whatever they want, to be themselves, to express themselves, to have space; they called it. It sounded like a good thing. After all don’t we all believe that the fight for...

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Example for our times

They say that reading biographies is perhaps the best way to learn real life lessons. That is because a biography is a record of practice. Of what worked and what didn’t. The life of Muhammadﷺ is perhaps one of the most well documented in human history. Here was someone who in a period of 23 years, took his people from being the weakest, most despised and oppressed in their community to being the leaders and role models in the same community. And he did all that without lies, cheating, corruption, violence or bloodshed. My question is, ‘Would you like to know how to do that? Would you like to know how to bring about not incremental but transformational change in your society? Then read the life of Muhammadﷺ.’

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